DATA PRIVACY POLICY

This privacy policy (“policy”) will help you understand how Transkredit Finance Company uses and protects the data you provide to us when you visit our website at transkreditfinance.com or and use any of our services.

Introduction

Transkredit Finance is committed to transparency and the respect of your rights which includes your right to data protection and privacy. We take appropriate measures to safeguard your data as it is consistent with the Nigeria Data Protection Regulation (NDPR). In so doing, we have outlined why we require your personal information and how we process such data collected from you at Transkredit.

This Privacy Policy sets out the basis on which we gather, use, process, and disclose any Personal Data we collect about you, or that which you provide us.

Who Are We?

We provide easy access to credit for every qualified adult and reputable organization in Nigeria and beyond; through the use of innovation and our array of products such as Consumer Loans, Corporate Loans, & Asset Finance tailored to suit various needs and statutorily involves the collection of personal data/information from our customers necessitated by Central Bank of Nigeria’s “Know Your Customer” regulation. In order to comply with this regulation, obtaining the personal information of our customers is compulsory.

Personal Data

Under the NDPR, personal data is defined as:

“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What data do we collect?

Transkredit collects the following data:

• Personal details – Name, address (including proof of address), other contact details (e.g. email and telephone numbers), gender, marital status, date and place of birth, nationality, employer, job title and employment history, and family details, including their relationship to you.
• Identification details – Identification numbers issued by government bodies or agencies, including your BVN, NIN, any form of Government ID i.e. international passport number, Driver’s License, Voter’s card, tax identification number, etc.

How do we collect your data?

We are the exclusive owners of the information collected on this site. We only have access to collect and process information that you voluntarily give us either on this site, via email, or other platforms that require the input of your personal data. We use the information collected to serve you better and streamline our services to fit you; services like opening an investment account, resolving your inquiries and complaints, consolidation of accounts, and also to deliver offers and adverts relevant to you.

We collect data and process data when you:

• Register online or make inquiry for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of survey forms or via email.
• Use or view our website via your browser’s cookies.
• Use loan calculator to calculate your loan interest.

How will we use your data?

Transkredit collects your data so that we can:

• Process your request, manage your account.
• Email you with special offers on other products and services we think you might like.
• For swift communication.

If you agree, Transkredit will share your data with our partner companies so that they may offer you their products and services.

When Transkredit processes your request, it may send your data to, and also use the resulting information from, credit bureaus to assess your credit history.

When do we share personal data?

Transkredit will treat personal data confidentially by making sure no one have access to your password and will not divulge your personal information to anyone outside Transkredit Finance except:

• We are compelled by law or any statutory body to do so.
• A Third Party requires it to process a request or complaint you have made to us.
• It is in the interest and for the safety of the public to do so.

How do we store your data?

We take security on our website seriously and to this effect, we have undertaken security measures which includes the use of SSL technology on our back-end systems that store customer account information and to protect data transmissions. Nonetheless, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall breaches or other security software failures. For the purposes of offering our financial services and products to you, we may retain your information for the duration of this service and your consent; to comply with applicable legal, tax, or accounting requirements whether internally or externally and to defend or manage any claims, requests or complaints between you, us and a third party.

When we have no valid reason to retain your personal information/data, we will either delete it or anonymize it and where it is impracticable to do this because it has been stored at the back end of our systems, we will take every step possible to protect your personal data until deletion is possible.

Marketing

Transkredit would like to send you information about products and services of ours that we think you might like, as well as surveys to gauge your experience with our services.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Transkredit from contacting you for marketing purposes or giving your data to other members of the organization.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Transkredit would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Transkredit for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Transkredit processing your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +234 (0) 908 781 2027

Or write to us: clientservice@transkreditfinance.com

Privacy policies of other websites

Transkredit’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Use of Cookies

A cookie is a small piece of data sent from any website and stored on your computer or mobile device as you browse that website.

We use cookies to improve your experience on our website and to retain the information you already input on your first visit to our website without you having to always input the same details whenever you visit our website from the same device.

Changes and Review of our privacy policy

Transkredit keeps its privacy policy under regular review and places any updates on this web page. This privacy policy is scheduled to be reviewed yearly.

Data Protection Review Mechanism

Our compliance with the Nigerian Data Protection Regulation (NDPR) is subject to review annually where potential gaps and weaknesses in the organization’s processes are identified and if any, remedial actions are provided.

How to contact us

If you have any questions about Transkredit’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: dpo@transkreditfinance.com

Call us: +234 (0) 908 781 2027

Do you have information for us and would like to remain anonymous? Kindly send an email to whistleblowing@transkreditfinance.com